Refund policy

We accept returns or exchanges on eligible products within 7 days of purchase/delivery, if they meet the following conditions:

• Item must be unused, unopened, and in its original packaging
• Item must be in resellable condition
• You must provide proof of purchase (receipt, order confirmation, etc.)

We do not accept returns or refunds on:

 

• Used, opened, or damaged products (unless damaged upon arrival)
• Sale, clearance, or promotional items
• Digital products or downloadable content

If you receive a damaged, defective, or wrong item, please contact us within 3 days of delivery with:

• Your order number
• Photos of the product and packaging
• A description of the issue

Once reviewed, we may offer:

• A replacement
• Store credit

 

Once your return is received and inspected, we will notify you by email/text that we’ve received your item and whether your refund was approved or rejected.

If approved:

• Refunds are usually processed within 3–10 business days
• Funds will be returned to your original payment method
• Shipping costs are non-refundable, unless the return is due to our error

If the refund is delayed, please check with your bank or card company, as processing times can vary.

• This will be determined on a case-by-case basis